Online order not refunded · e-commerce notice · all India
E-commerce refund notice — to the grievance officer, when the refund doesn't come.
Returned the order but no refund? Wrong item, fake product, cancelled order still charged? Every e-commerce platform must have a grievance officer who acknowledges complaints and resolves them. Answer the questions in about 5 minutes and get a formal notice citing the E-Commerce Rules, emailed to that officer.
✓ Free preview of the full notice before you pay✓ Order, payment and return details set out clearly✓ Cites the Consumer Protection (E-Commerce) Rules 2020✓ Emailed to the seller's grievance officer✓ Two revisions · PDF instantly✓ Leads to a Consumer Commission complaint if ignored
Legal basis: Consumer Protection (E-Commerce) Rules 2020One all-inclusive price₹699nothing else to payEverything included✓ Draft, free preview✓ PDF✓ Emailed to the seller's grievance officer✓ Two revisionsStart my notice →About 5 minutes · Nothing charged until you've seen the previewOne payment by UPI, card or net-banking. Nothing else to pay — no add-ons at checkout.
After the notice
Where the notice fits, and what comes after
Day 0Notice emailed to the grievance officerWith your order details and your demand.Draft my notice ₹699 →
Within 48 hoursAcknowledgment dueThe grievance officer must acknowledge the complaint within 48 hours.
Within one monthResolution dueThe complaint must be redressed within one month of receipt.
If not resolvedConsumer CommissionA complaint to the Consumer Commission is the next step. A panel advocate takes it on.Get an advocate for the complaint →
What the notice contains
- Your details and the platform's
- Order number, date, items and amount paid
- What went wrong — return, cancellation, wrong or fake item
- The steps you already took and the platform's replies
- Your demand and the time to meet it
- The E-Commerce Rules duties the platform is bound by
Keep handy before you start
- The order number and the order confirmation
- Return or pickup details and dates
- Screenshots of chats, emails or ticket numbers
- The payment method and the amount debited
Not an online order?For a product bought in a shop or a service that wasn't delivered, send a consumer legal notice by registered post.Consumer legal notice ₹899 →
Questions people ask
General information, not legal advice for your specific matter.Who is the grievance officer?Every e-commerce entity must name a grievance officer, with contact details, on its platform. The notice is emailed to that address.
How quickly must they reply?Under the Consumer Protection (E-Commerce) Rules 2020, the complaint must be acknowledged within 48 hours and redressed within one month.
Does it work for marketplace sellers?Yes. The platform and the seller both have duties under the rules; the notice goes to the platform's grievance officer and names the seller.
Is it sent by post?No — this notice is emailed to the grievance officer, which the rules provide for. If you need a notice by registered post, use the consumer legal notice.
What if they still don't refund?A complaint to the Consumer Commission is the next step. A panel advocate takes it on and quotes before you pay.
E-commerce refund notice, emailed to the grievance officer: ₹699 all-inclusive.About 5 minutes. Free preview before you pay.
Start my notice →