Refunds
You see every document in full before you pay, so you pay only for what you have seen. These are the cases in which we refund.
If the document cannot be generated
If you paid and the document cannot be generated, the payment is refunded in full.
If the e-stamp cannot be issued
If the e-stamp cannot be issued in your state after you paid for a stamp-and-sign document, the full payment is refunded automatically and your order page says so.
Advocate calls
Nothing is charged when you book a call. If you paid and no suitable advocate can take the call, the payment is refunded in full.
Fees you pay an advocate directly
When you engage an advocate for your matter, you pay the advocate directly; their fee and any refund of it are between you and the advocate.
How refunds reach you
A refund goes back to the account, card or UPI handle you paid from, through Razorpay. Your bank may take a few working days to show it.
To ask about a payment or a refund, write to support@emunshi.ai with your order or request reference, or use the Grievance officer