PF complaint: EPFiGMS fields explained, format of the covering complaint

What a PF complaint is

When provident fund (PF) is cut from your salary but never reaches your account, or a withdrawal, settlement or transfer is stuck, you complain to the Employees' Provident Fund Organisation (EPFO). It does this through its online grievance system, EPFiGMS, at epfigms.gov.in. The grievance goes to the EPFO office that handles your employer's account.

The law behind it is the Employees' Provident Funds and Miscellaneous Provisions Act, 1952 (the EPF Act). Your employer must pay its own contribution and an equal share from your wages (Section 6). If it has not, an EPFO officer can hold an inquiry and fix the amount due (Section 7A), with interest (Section 7Q) and damages (Section 14B) on top.

For the full route, from checking the passbook to what happens after, read PF stuck, rejected or not deposited. This page is about the complaint itself.

The EPFiGMS fields, in plain words

The portal's screens and labels change from time to time, so follow what it shows you. In general terms it asks for five things:

1. Who you are lodging as. A PF member (an employee), a pensioner, an employer or someone else. As an employee, choose member.
2. Your PF account. Your UAN and your PF member ID, the account number tied to one employer. The portal may fetch your details from them.
3. Your contact details. Name, mobile number, email and postal address. Use a number and email you check; replies come there.
4. The kind of problem. A category such as contributions not credited, a claim not settled, a claim rejected or a transfer pending. Pick the one closest to your problem; the description explains the rest.
5. The description and attachments. A text box for your grievance, and an upload for documents. This is where your covering complaint goes.

When it is lodged, the portal gives you a grievance number. Write it down. You use it to track the grievance and to quote it in any follow-up.

What the covering complaint must say

1. Your identity: name, UAN, PF member ID.
2. The employer: name, address, and its establishment code if you have it.
3. The problem, exactly: the months PF was cut but not credited, with the amount each month, or the claim or transfer number with its date and status.
4. What you have already done, with dates: emails to HR, earlier grievances, claims filed again.
5. What you ask the EPFO to do: get the missing contributions deposited with interest, settle the claim, or complete the transfer.
6. The documents you attach.

Sample covering complaint

To The Regional Provident Fund Commissioner Employees' Provident Fund Organisation, Regional Office, [City]

Subject: PF contributions deducted from salary but not credited — UAN [UAN], member ID [Member ID]

Sir / Madam,

1. I, Sunil Patil, worked with Ganga Cartons Private Limited, [Address], establishment code [code, if known], as a machine operator from [Month, Year] to [Month, Year].
2. PF was deducted from my salary every month, as my salary slips show. My EPF passbook shows no credit for the following months:

Month	PF cut from salary	Credited in passbook
[Month, Year]	[amount]	No
[Month, Year]	[amount]	No
[Month, Year]	[amount]	No

3. I wrote to the company's HR department by email on [Date] and [Date]. I have received no reply, and nothing has been credited.
4. I request the EPFO to direct the employer to deposit the missing contributions, both the employee's and the employer's share, with interest, and if needed to hold an inquiry under Section 7A of the EPF Act.

Attached: salary slips for the months above; EPF passbook pages; copies of my emails to HR.

Name: Sunil Patil Mobile: [number] Email: [email] Address: [Full address] Date: [Date]

For a stuck claim, replace paragraphs 2 and 3 with the claim type (withdrawal, final settlement, transfer or pension), the claim number, the date you filed it, its status on the portal, and the rejection reason if there was one.

How to lodge it, step by step

1. Download your passbook from the EPFO member portal and put it next to your salary slips. List the missing months.
2. Write the covering complaint in the six parts above. Keep it to one page if you can.
3. Open EPFiGMS, choose member, and enter your UAN or PF member ID and your contact details.
4. Choose the category, paste the complaint into the description, and attach the documents, if the portal lets you.
5. Note the grievance number and save the confirmation.
6. Track it on the portal, and check your passbook when the EPFO replies.

With eMunshi you answer the questions in about six minutes and read the full complaint free before you pay. You get it as a PDF with an EPFiGMS filing guide, step by step.

Costs

What	Who pays
Lodging a grievance on EPFiGMS	Free
The complaint written for you	₹999 with eMunshi, all-inclusive — drafted from your answers, PDF, an EPFiGMS filing guide and two revisions
If you also have a labour dispute	The advocate's fee, which they quote first

Documents to keep handy

• Your UAN, PF member ID and the login for the EPFO member portal.
• Salary slips showing the PF cut, for every month in the complaint.
• The passbook, downloaded or as screenshots.
• Your appointment letter, ID card or any paper that shows you worked there.
• Claim numbers, rejection messages and emails with HR.

Mistakes that sink people

• "My PF is not deposited" and nothing more. Name the months and the amounts.
• The wrong category with no description. The description must stand on its own.
• No attachments. Salary slips are your proof that the money was cut.
• Losing the grievance number. Without it, follow-up starts from zero.
• Treating "resolved" as fixed. Check the passbook.

Your employer also cannot cut your wages because it has to pay PF (Section 12). If you were dismissed, or your salary or gratuity is unpaid as well, those are separate claims. An independent advocate from our panel can look at the whole picture; a 30-minute call starts at ₹999.